MERRYPH Privacy Policy Your Information Matters

01 Policy Introduction

Welcome to the MERRYPH Privacy Policy. MERRYPH refers to the brand and its online services for Philippine players and visitors. This policy explains how information may be handled when you browse our official-style game discovery experience, review current promotions, access account features, use payment functions, contact support, or take part in the wider member journey through [MERRYPH](https://merryph.quest/). The platform is available through the web, with mobile access resources for iOS and Android. MERRYPH services are intended for adults aged 21 and above. Please review this policy together with any applicable account, payment, promotion, and responsible gaming terms before using the platform.

At MERRYPH, we recognise that privacy is important to players in the Philippines. When you provide personal information during registration, use a supported payment method such as GCash, bank cards, PayMaya or cryptocurrency, or speak with our support team, you place your trust in us. We treat that responsibility seriously and aim to manage your information with care, clarity and appropriate security.

This Privacy Policy covers personal data collected through the MERRYPH website, iOS and Android experiences, and other approved channels used to interact with our services. By accessing MERRYPH, you confirm that you have reviewed and understood this policy. MERRYPH services are intended for Philippine adults aged 21 and above, and participation should always remain responsible and within your personal limits.

02 Information We May Collect

MERRYPH may receive personal data when you submit it during registration, update your account or use platform features. Some information is also generated automatically through site activity, cookies and server logs, while payment-related details may be provided through supported payment processing services. The categories below explain the information involved and how it may be obtained:

03 How Information Supports the Platform

MERRYPH uses collected personal data only for clear and legitimate service needs. We do not use information for purposes that conflict with the reason it was provided. Depending on the situation, your data may be used in the following ways:

• Account Administration: To set up, operate and maintain your MERRYPH account, support sign-in requests and manage account access.
• Payment Services: To support deposits and withdrawals using available options such as GCash, bank cards, PayMaya and cryptocurrency, while keeping transaction records accurate.
• Age and Identity Checks: To confirm that players meet the 21+ age requirement, support identity checks where necessary and help prevent fraud or prohibited underage participation.
• Player Support: To answer questions, investigate account concerns, address disputes and provide assistance through MERRYPH support channels.
• Improving the Platform To understand how the platform is used, investigate technical problems and improve the MERRYPH gaming experience while supporting responsible participation.
• Fraud Prevention and Security We process relevant information to detect and prevent fraud, money laundering, and other activities that are not allowed on the platform.
• Responsible Gaming We review gaming activity and account patterns to help identify situations where a player may benefit from responsible gaming information or support.
• Marketing Communications Where you have given permission, we may send promotional offers, bonus notices, and important platform updates. You can withdraw your marketing consent at any time.
• Legal Compliance We process and disclose information when necessary to meet applicable legal requirements or respond to valid requests from regulators, courts, or law enforcement authorities.

04 Lawful Grounds for Processing

MERRYPH handles personal data only where there is a recognised legal basis for doing so, including the grounds described below.

• Contractual Necessity We may need to use your information to meet the obligations created when you accept the Terms and Conditions and register a MERRYPH account. This covers services such as account administration, payment processing, and customer support.
• Legitimate Interests MERRYPH may process certain information where this supports legitimate operational interests, including fraud prevention, platform security, and service improvement. These interests are considered alongside your fundamental privacy rights.
• Legal Obligation Applicable law may require MERRYPH to collect and retain specific records, such as identity verification information and transaction history, for anti-money laundering controls and other compliance duties.
• Consent When processing is based on your consent, such as for marketing messages, you may withdraw that consent whenever you choose. Withdrawal does not affect processing that took place lawfully before your consent was withdrawn.

05 Information Sharing

MERRYPH does not sell personal data or provide your information to third parties for their own marketing. In limited situations, we may share the information needed with trusted service providers or authorities for the purposes set out below.

• Payment Processors For deposits and withdrawals, the payment information required to complete the transaction may be shared with the relevant payment provider, such as GCash, bank card services, PayMaya, or supported cryptocurrency services.
• Identity Verification Services MERRYPH may engage specialist KYC (Know Your Customer) providers to confirm your identity. These providers must protect your information and use it only to complete the required verification.
• Technology Partners Technology providers may support essential platform functions, including hosting, analytics, and security. Each provider may access only the information required for its assigned service and must follow applicable data protection obligations.
• Regulatory and Law Enforcement Authorities MERRYPH may disclose personal data to regulatory bodies, law enforcement agencies, or courts when required by applicable law or when responding to a valid legal request.
• Business Transfers If MERRYPH undergoes a merger, acquisition, or asset sale, your personal information may be transferred to the organisation taking over the relevant business. We will inform you about the transfer and explain which privacy terms will apply.

06 Cookies and Tracking Technologies

MERRYPH uses cookies and similar technologies to support your platform experience, understand how the service is used, and keep key features working properly. The main cookie categories are outlined below.

• Essential Cookies These cookies are necessary for core platform functions. They help maintain your login session, save essential settings, and support secure browsing. Turning them off may prevent parts of the platform from working as intended.
• Analytics Cookies MERRYPH may use analytics tools to see how players use the platform, including which pages receive the most visits, how long sessions generally continue, and where users may experience difficulties. Analytics information is combined and anonymised for review.
• Preference Cookies These cookies save choices such as your preferred language and display settings, allowing you to return without entering the same preferences again.
• Marketing Cookies With your permission, MERRYPH may use these cookies to show promotional content that is more relevant to your interests. You can change or withdraw your consent through your browser controls or account preferences.

You can adjust your cookie choices in your browser settings. Please note that blocking some cookies may reduce or limit platform functionality. For information about the specific cookies used by MERRYPH, contact the support team.

07 Data Protection Measures

MERRYPH treats the protection of your personal information as a priority. Technical and organisational safeguards are used to help protect your data from unauthorised access, accidental loss, and improper use.

• Encryption Information sent between your device and MERRYPH servers is encrypted with TLS (Transport Layer Security). Personal information stored by MERRYPH is protected using AES-256 encryption.
• Access Controls Only MERRYPH personnel who require personal information for their assigned duties may access it. Access activity is recorded and reviewed through regular audits.
• Secure Infrastructure MERRYPH uses secure server infrastructure that is updated regularly and supported by firewalls, intrusion detection tools, and ongoing security monitoring.
• Two-Factor Authentication MERRYPH supports two-factor authentication (2FA) for player accounts. Enabling 2FA is strongly recommended because it provides an additional layer of account protection.
• Incident Response: If a security incident affects your personal information, MERRYPH will inform the relevant players as soon as reasonably possible and act quickly to contain the issue and address its impact.

MERRYPH applies reasonable measures to protect personal data, but no online service can promise complete security. You can help protect your account by choosing a strong, unique password and keeping your login details private.

08 Information Retention

MERRYPH keeps personal data only for the period needed to support the purpose for which it was collected, or for any longer period required by applicable law. The following outlines our usual retention approach:

• Active Account Data: Account information is kept while your account remains active and for a reasonable period after closure to address pending questions, claims or disputes.
• Transaction Records: Financial transaction information is kept for at least five years where needed for anti-money laundering controls and financial reporting obligations.
• Identity Verification Documents: KYC documents are stored for the period required under applicable rules, generally up to five years from verification or account closure.
• Support Communications: Records of conversations with customer support may be kept for up to two years to help review disputes and improve the support experience.
• Marketing Data: When you agree to receive marketing messages, the related contact details are retained until you withdraw your consent or ask for deletion.

Once personal data is no longer needed, MERRYPH will securely delete it or anonymise it in line with its data disposal procedures.

09 Your Privacy Rights

As a MERRYPH player, you may have the rights below in relation to your personal data. To make a request, please contact our support team at [email protected]:

• Right of Access: You may ask for a copy of the personal data held about you by MERRYPH. We will handle the request within a reasonable period.
• Right to Rectification: If your personal data is incorrect or incomplete, you may ask MERRYPH to update it. Basic account information may also be changed through your account settings.
• Right to Erasure: In some cases, you may ask MERRYPH to remove your personal data. This request may be restricted when the information must be kept to meet legal or regulatory obligations.
• Right to Restrict Processing: You may ask MERRYPH to pause or limit the use of your personal data in certain circumstances, including while a concern about its accuracy is being reviewed.
• Right to Data Portability: Where the necessary technical arrangements are available, you may request your personal data in a structured, commonly used format for transfer to another service provider.
• Right to Object You may object at any time to MERRYPH using your personal data for direct marketing. You may also challenge processing carried out on the basis of legitimate interests, although MERRYPH may continue where there are strong and lawful grounds to do so.
• Right to Withdraw Consent If we process your data with your consent, you can withdraw that consent whenever you choose. This will not affect the legal validity of any processing completed before your withdrawal.

10 Privacy for Younger Users

MERRYPH is intended only for adults aged 21 and above. We do not knowingly collect personal data from anyone below the applicable adult age. Our registration flow includes age-checking measures designed to help prevent access by minors.

If MERRYPH learns that personal data belonging to someone under 21 has been collected, we will take prompt steps to remove the information and close the related account. If you believe a minor has registered with MERRYPH, please contact MERRYPH support immediately [email protected] so our team can review the concern and take appropriate action without unnecessary delay.

Parents and guardians should consider using available parental-control tools to help restrict minors from accessing online gaming services. MERRYPH promotes responsible gaming and takes the protection of vulnerable people seriously.

11 External Links

MERRYPH may include links to external websites or services, such as pages that provide information about payment providers. These third-party websites operate under their own privacy policies, and MERRYPH does not control or accept responsibility for their content or data-handling practices.

Please read the privacy policy of every third-party website you access through MERRYPH. This Privacy Policy covers information collected directly through the MERRYPH platform and its services only.

12 Policy Updates

MERRYPH may revise this Privacy Policy when our data practices, legal obligations, or platform features change. Any revised version will be posted on this page and will show an updated "Last Updated" date at the top.

Where a significant revision changes how we handle personal data in a material way, MERRYPH will notify registered players through an in-platform message or the contact details linked to their account. Continuing to use MERRYPH after the revised policy is published means you accept the updated terms.

Please check this page from time to time to remain aware of how MERRYPH handles and protects personal data. If you do not agree with a revision, you may contact MERRYPH to raise your concern or ask for your account to be closed.

13 Contact MERRYPH

If you have questions, concerns, or requests about this Privacy Policy or how MERRYPH manages personal data, please contact our support team. We will review your message and assist as soon as possible.

• Email [email protected]
• Live Chat Support is available 24/7 through the MERRYPH platform and mobile app.
• Support Page Visit MERRYPH MERRYPH Support for available contact options.